KA-1 Warranty Policy

The original DITA Audio product you have purchased is covered by a warranty of one year or twelve months.

The limited warranty applies only to products that belong to the time of purchase to the current sales program. The warranty period begins on the date of purchase of brand new, unused products by the first end user.

Please retain your sales receipt or confirmation email as proof of purchase. Unless you submit proof of purchase, you will be obliged to pay for any repairs or replacements that are carried out. Proof of purchase must state the date of purchase and name of the product.

If, within the warranty period, the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, DITA Audio / Project Perfection Pte Ltd or their service partners will, without charge for labour or parts, repair or (at the discretion of DITA Audio / Project Perfection Pte Ltd ) replace the product or its defective parts.

DITA Audio / Project Perfection Pte Ltd or their service partners may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of DITA Audio / Project Perfection Pte Ltd or their service partners.

The following cases are not covered by the above warranty:

• Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
• Any accessories supplied with the product
• Faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage)
• Faults due to wear and tear
• Any modification of  products effected by you or a third party, unless prior written permission has been obtained
• Faults due to force majeure
• Faults of which the purchaser was already aware at the time of purchase

Products can only be replaced after they are returned to the manufacturer or when the manufacturer receives proof of the item's destruction.

All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. Further, this warranty is voided by removal or alteration of identification labels, serial numbers or safety labels on the product or its parts. Warranty claims can be enforced in any country throughout the world in which the statutory rights of the country concerned are not in conflict with our warranty regulations. No other warranty claims or claims over and above the rights stated in these terms and conditions will be accepted.

Shipping of the replacement product will be borne by the customer.

Consumers may be entitled to statutory rights in their own countries which are not restricted by these warranty terms and conditions, as the warranty is governed by the laws of the country in which the product was purchased by the consumer. The provisions of the UN Convention on the International Sale of Goods do not apply to this service.

You can send an email to info@ditaaudio.com to initiate your return