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STANDARD SHIPPING POLICIES
- Online purchases are available for countries that do not have representation. We do not sell direct for countries that have firm distribution in place. Currently, that includes, Hong Kong SAR, People’s Republic of China, Japan, Singapore, Thailand and others.
- We ship via DHL Monday — Friday, 52 weeks a year except for holidays.
- Orders placed by 12pm GMT+8 will ship the same day. Occasionally orders may not ship 'same-day' due to stock issues, order changes, or billing delays. Orders placed after 12pm Friday and on weekends will ship the following business day.
- We are not liable for lost, stolen, damaged or mis-delivered orders once the order has been shipped and left our facility.
- We are not liable for any customs, taxes, or other handling charges that may be incurred at your country or the destination country. These costs are to be borne by the recipient.
- Free shipping is available for most countries and most parts of the United States except Alaska and Hawaii.
- It is best to check with us if you are from lowly populated areas. In such cases, we will advise and quote you on the shipping and handling charges. We do not profit from shipping charges.
- Due to higher incidents of fraud, international orders undergo additional payment screening, and therefore may not ship within typical fulfilment times. International customers remain solely responsible for all customs, duties, and taxes due at time of delivery. Customers who refuse delivery will be assessed return shipping costs at time of refund (if any).
SHIPPING CARRIERS & PACKAGE DELIVERY METHODS
- All lost, stolen, damaged or mis-delivered packages shipped will not be refunded under any circumstances.
- All shipping costs are completely non-refundable.
- All package shipping costs, if any, via ANY carrier or method are 100% non-refundable under any circumstances. In the rare occasion that one of our shipping carriers does not deliver correctly or in a timely manner, we not liable for missed deliveries for slow or late package shipments due to circumstances beyond our control including but not limited to: unexpected carrier delivery delays; weather-related delays; mechanical-related delays; 'Signature Required' package drop-off enforcement; missed delivery hang-tag notifications; local non-availability of package delivery speed; incorrectly entered shipping information, or missed driver package 'drop-off' by recipient.
- Free Shipping is only available for a limited time and is a service that we provide to our customers out of goodwill. We will announce on our website when free shipping is no longer available. The offer period is entirely at our discretion.
- You may no longer order online from us once an established distributor for your country is in place. We will not ship to countries with authorised sales and distribution channels.