Please read our return policy carefully before you make any DITA purchases!
1. Eligibility for Returns:
To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it. The return must be initiated within 30 days from the date of purchase.
2. Non-Returnable Items:
Some items are non-returnable, including eartips due to hygiene reasons. Eartips provided in earphone products should be returned along with the item's full packaging
3. Restocking Fee:
A restocking fee of 20% of the Purchase Price will be applied to all eligible returns. This fee is designed to cover the costs associated with processing and restocking returned items.
4. How to Initiate a Return:
To initiate a return, please contact us at firstname.lastname@example.org.
Include the order number, reason for return, and any relevant details.
5. Return Shipping:
Customers are responsible for return shipping costs, and shipping must be trackable. A return will be processed only when we have received the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment, minus the restocking fee.
For exchanges, please contact us directly. We will provide instructions on how to proceed with the exchange.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will provide instructions on how to return the item or resolve the issue.
9. Late or Missing Refunds:
If you haven’t received a refund two weeks after we have received the product, please contact us immediately.
10. Contact Information:
For any further questions or concerns regarding our return policy, please contact our customer service at email@example.com.
11. Policy Changes:
DITA Audio reserves the right to update or modify this return policy at any time. Please check our website for the most current information.
Thank you for choosing DITA Audio. We appreciate your business!